Ten Things We Do Better Than Anyone…Period!

  1. Response, Response, Response. When we polled our existing clients, we asked them for some of the reasons they do business with us and what they liked about the service we provided. The NUMBER ONE reason was our quick response. Naturally, our response times are guaranteed, so in the event that an emergency does come up you can be assured that we are working on the problem quickly, often even before you realize there is an outage. This one item alone has saved our clients THOUSANDS of dollars.

  2. Explanations. When one of our technicians works on your system you get a clear concise explanation on what was done and why. We explain everything in non technical terms to give you a clear understanding of the work that was performed

  3. After HOUR system upgrades. We schedule System upgrades, patches and whenever possible installations for after hours so there is minimal interruption to your business.

  4. Technical Expertise. All of our technicians who work on your systems have years of experience. With multiple certifications from all of the major hardware and software manufacturers like Microsoft, Cisco, and Citrix, and many more. ALL of our staff also continues on-going training to ensure that we are constantly up-to-date with the latest technologies. You won’t find a higher standard of technical expertise anywhere.

  5. Partnership. We truly believe that the only successful client is one that considers us to be a long term partner. We pride ourselves on the fact that our clients have been partnered with us for years and consider us to be part of the team that helps drive their business forward.

  6. We GUARANTEE to provide you with the best cost-effective solution to your problem. As a small business owner myself, I fully understand the importance of keeping costs down. That’s why we always find the best long term, cost effective solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware, and solutions that aren’t 100% necessary.

  7. Guaranteed to be less expensive then hiring full time IT staff. By using our computer services clients have saved thousands of dollars that they would have spent on hiring costs, salaries, benefits, on-going training, expensive tools and host of other items that are required when you hire in-house IT Staff.

  8. Complete IT Solutions. You can count on us regardless of the task at hand, whether it is to design a new network or to just figure out that annoying error message that always pops up. With experience from 5 to 5000 desktops environments we have the ability to address ALL of your IT needs.

  9. We have fixed rate project pricing. Unlike some other computer service organization that charge an hourly rate for projects, just in case there are some  “unexpected circumstances,” we give you one fixed rate for the project and guarantee to deliver your solutions without any additional costs. This gives you the ability to accurately BUDGET your project without having to worry about the costs being 2 or 3 times more than you were originally quoted.

  10. Exclusive CIO Service. As a partner with MRW Systems you get the advantage of having a CIO without the cost. We will help guide you through the “technology maze”. As trusted advisors we assist all our clients with how and where technology can help drive costs down and profits up. Regardless if it is a new line of business application that is being considered or employee computer polices, or 1, 2 and 3 year IT budgets we will be right there to assist you in making those decisions.