No one likes an internet outage, especially business owners. Internet downtime can disrupt your employees’ productivity and be a real pain the neck.
Below are five tips to help you troubleshoot any internet connectivity problems:
1. Check Modem Lights
There might be a problem with your internet connection, not your device. To find out where the problem lays, check the “internet light” on the modem. The light should be ON (or green on some modems). If the modem lights are not on, you can try restarting it. If that doesn’t work, you should contact your internet service provider (ISP).
2. Restart Devices
If the modem seems to be working correctly, your next step is to check your device. A good old fashion reboot could do the fix.
3. Find out if it’s a WiFi problem.
First, try disconnecting and reconnecting your device to the wireless network. If that doesn’t work, check all wireless access point (WAP) or wireless router to ensure that Ethernet cables are inserted tightly, and link status LEDs are green at both ends.
Like the modem, you can also try rebooting your WAP.
4. Flush DNS
Sometimes DNS cache conflict can cause you to lose access to websites. You can flush your DNS to ensure the old cache isn’t causing any problems.
In Windows, go to the start menu and type “cmd” and open it as an administrator. From the prompt, type in “ipconfig/flushdns” and press enter. This command will flush your cache.
On Mac, find the “Terminal” app in the Application’s Utilities folder. In the terminal, type “dscacheutil -flush cache” and press enter. Then type “sudo killall -HUP mDNSResponder” as the second command and press enter to flush your DNS cache.
If this seems too tricky, please don’t hesitate to contact your IT guy.
5. Call Your ISP
Lastly, it is the job of your internet service provider to ensure your internet connection is up and running. If none of these tips work, then call your ISP and tell them the problem.
An internet outage can be a real pain, but the above tips should be able to fix most software related issues. However, if there is a hardware problem with a device or your modem/router, you will need to contact an expert technician.