Technology Administrators (Tech Admins) are a key part of the MRW Systems’ team. They are responsible for the day-to-day upkeep of our clients’ networks and computer systems.
At MRW Systems, every client gets their own dedicated, experienced tech admin.
They are also the ones to make onsite visits to our clients’ offices. During these visits, the tech admin checks existing equipment, assisting with asset inventory, and managing user accounts.
Likewise, our field technicians help our clients’ end-users get situated with new devices.
As you can see, they both play a vital part in our operations. And now, you get to meet them in this installment of Meet the Team.
To kick things off, here is Casey!
Casey, Tech Admin
Who are you and what is your job title at MRW?
Casey – Tech Admin
How long have you’ve been with the company?
Coming up on 3 years
What does a typical workday look like for you?
Generally documentation, project initiatives and client infrastructure reviews.
What do you enjoy most about working in the technology industry?
Having air conditioning is nice, but being in a field that is constantly growing, adapting and expanding is really exciting.
What is your favorite piece of tech and why?
Wireless systems, I think it’s so cool that we can transmit data through the air by different means. We’re even getting to a point where we can send power to devices through the air now for phones and such. Pretty cool to think about.
What’s a common end-user problem you see a lot of? And how do you fix it?
Understanding of a system or software. I try to provide more education on how systems work to help end users really understand what is going on and why. Understanding concepts is more powerful than muscle memory.
What’s your most-used productivity hack?
Usually listening to music. If I’m able to put headphones in and zone into the task, it keeps me locked in.
Now, it’s time for the fun questions! What is your favorite thing activity to do on the weekends?
Probably playing games
What’s your favorite place you’ve ever visited?
Portland, Maine
Do you have any hidden talents or hobbies?
Drifting, snowboarding and gaming
What are your favorite and least favorite foods?
Just about any risotto would be my favorite. Hot dogs would probably be my least liked food.
What three items would you take with you to a deserted island?
Probably an axe, pot and a sleeping bag.
Jesse, Tech Admin
Who are you and what is your job title at MRW?
Jesse, Tech Admin
How long have you been with the company?
Almost 2 years
What does a typical workday look like for you?
Every day is different, one day I can be in the MRW office, the next I could be at a client site
What do you enjoy most about working in the technology industry?
That I have the opportunity to learn new things, see immediate results, and make peoples’ day better
What is your favorite piece of tech and why?
There’s a strong argument for smartphones and wireless internet… They allow us to put so much knowledge literally in the palm of our hands, but I’m still going to say air conditioning.
What’s a common end-user problem you see a lot of? And how do you fix it?
A great many problems are caused by an app or service failing to close properly and getting stuck. At the risk of sounding like a cliché, the most common fix is turning it off and turning it back on.
What’s your most-used productivity hack?
Socially… it you can do it in under 2 minutes, then do it now.
Tech…any time you can use scripting, you can save some time.
Now, it’s time for the fun questions! What is your favorite thing activity to do on the weekends?
Pre-covid, camping & gaming
These days, seeing what’s left to watch on Netflix and looking forward / hoping to get back outside
What’s your favorite place you’ve ever visited?
Nantasket, MA
Do you have any hidden talents or hobbies?
Unfortunately, no. What you see is what you get.
What are your favorite and least favorite foods?
Mexican or Pizza for favorite. Least favorite, anything with black olives or ricotta cheese.
What three items would you take with you to a deserted island?
GPS, satellite phone, and a comfy chair to wait for my ride.
Andrew, Tech Admin
Who are you and what is your job title at MRW?
Andrew – Support Tech / Tech Admin
How long have you’ve been with the company?
January 2021
What does a typical workday look like for you?
Working on support tickets and helping with client projects
What do you enjoy most about working in the technology industry?
I enjoy the changing environment and the ability to improve on existing solutions or introduce new ones.
What is your favorite piece of tech and why?
My iPhone, it does everything!
What’s a common end-user problem you see a lot of? And how do you fix it?
Slow PC – Just reboot to make sure everything is updated!
What’s your most-used productivity hack?
Checklists – marking something done is so satisfying.
Now, it’s time for the fun questions! What is your favorite thing activity to do on the weekends?
Golf – I try to play once a week when the weather is nice!
What’s your favorite place you’ve ever visited?
Dubai – It is a city filled with Technology.
Do you have any hidden talents or hobbies?
Fantasy Football!
What are your favorite and least favorite foods?
Favorite – Cheeseburger, Least Favorite – Vegetables
What three items would you take with you to a deserted island?
A Knife, Water Purifier, Lighter
Bryant, Field Tech
Who are you and what is your job title at MRW?
My name is Bryant, and I am responsible for setting up client devices so… I would be a Field Technician.
How long have you’ve been with the company?
I have been with MRW for about 2 months! I started in February of 2021!
What does a typical workday look like for you?
A typical workday for me at MRW consists of working in the build room setting up various devices for clients. Typically once the device has been imaged and updated I’ll reach out to client to work with them to get as much transferred over as we possibly can prior to the device being in their hands.
What do you enjoy most about working in the technology industry?
What I enjoy about working in technology is the way it continues to evolve. I am constantly learning something new daily!
What is your favorite piece of tech and why?
My favorite piece of technology must be my iPhone. The ability to have access to all my needs in a handheld device is amazing to me! Now a days we are at the point where phones have the ability to do more and run better than some laptops!
What’s a common end-user problem you see a lot of? And how do you fix it?
A common end-user problem I see a lot of is fixing the end user. What I mean by that is a lot of times the user has an issue, and they are frustrated and want their technology to work but they also want to be cared about and treated kindly and that goes a long way especially if their issue can’t be fixed right away they know that at least someone is working diligently on this and they can see that level of care which goes a long way.
What’s your most-used productivity hack?
Most used productivity hack is Google and YouTube! You can find just about anything on if you need to know how to do something!
Now, it’s time for the fun questions! What is your favorite thing activity to do on the weekends?
Favorite activity on the weekends has to be spending time with my wife, family, and friends. The week can be so busy between work, church, and daily responsibilities but the weekend is a nice time to reset and spend time with loved ones.
What’s your favorite place you’ve ever visited?
Favorite place I’ve ever visited has to be Indianapolis! That is actually where I first met my wife
Do you have any hidden talents or hobbies?
Hidden talents or hobbies for me is definitely music. I play drumset, keyboard, and the bass. A fun fact is I also serve as the youth pastor at Christian Revival Center!
What are your favorite and least favorite foods?
Favorite food hands down is Chick Fil A! I literally could eat it for breakfast lunch and dinner if my wife would let me and we could afford it haha!
My least favorite food is fish. I just don’t like the taste of it no matter how it is cooked
What three items would you take with you to a deserted island?
Three items I would take to a desert Island would have to be unlimited Chick Fil A (LOL), A piano, and my bible