Pike & Gilliss connected with MRW Systems who evaluated their business requirements and furnished them with a robust and innovative cloud solution, allowing them to improve productivity.

Pike & Gilliss

Pike & Gilliss is a law firm based in Maryland, consisting of six attorneys and additional support staff. Established in 2010 they bring years of experience and expertise gained from practicing in large litigation firms.  Their mandate is to provide superior and cost-effective legal services to their clients.

Pike & Gilliss wanted to upgrade their aging IT infrastructure. Modern lawyers face many challenges that require keeping up with advances in technology. They find themselves working in and out of the office, dealing with critical, confidential information and always evolving case files. Meeting client expectations in the rapidly changing legal marketplace mean that constant and effective connectivity is an absolute necessity.

“We look to computer experts to help guide our technology decisions.  In 2014, our firm was faced with some choices of how we wanted to upgrade our servers,” says Karen Gilliss.

Pike & Gilliss required a system that would be consistently reliable, secure and recoverable in the case of any disaster while being accessible at all times. They decided to bring in IT professionals to help them transition to an all-around better solution.

The Situation: Maryland-based law firm requires upgrade for aging server and network.

Pike & Gilliss made the decision to work with MRW Systems based on their knowledge and professionalism.  MRW helped Pike and Gilliss understand how to make the most of their work hours by demonstrating an approach that would allow them to unshackle their technology and boost their productivity.

“With the assistance of MRW Systems, we decided to move to the “Cloud” using a virtual desktop,” says Gilliss.

Moving to a fully cloud-based server and desktop solution allows Pike & Gilliss to access their files and applications from anywhere. This fully hosted managed service also gives them the security of knowing everything is protected, monitored and backed-up at all times.

“We are appreciative of MRW’s consistent expertise, technical help and guidance in all our adjustments to our new technologies,” says Pike & Gilliss’ Office Manager. “The MRW team has been our much relied upon, valued partners in this transition process.”

The Solution: Partnering with MRW for fully integrated cloud-based services and ongoing expertise.

Pike & Gilliss praises the performance benefits the firm has enjoyed since transitioning to MRW Systems’ cloud solution. 

We made that switch some three years ago. We have been extremely pleased with the flexibility and stability that being on the cloud offers,” says Gilliss.

MRW Systems continues to provide Pike & Gilliss with comprehensive services such as:

  • Network Monitoring – Ensuring network and device performance is always at optimal levels.
  • Security Services – Fully updated anti-virus, firewalls and intrusion prevention.
  • Backup and Recovery Solutions – Minimizes downtime in the case of any potential disaster.
  • VOIP Phone Solution –  Provides major communication functionality and flexibility while reducing costs.

Pike & Gilliss is very happy with the proactive and reliable service they receive and believe that MRW Systems will benefit any company that they partner with.

“The ‘MRW Cloud’ is a great fit for our firm and I recommend it to other firms, as well as MRW and its team of professionals. I want you to know how pleased we are with MRW’s service!”

MRW Systems is the premium IT partner for law offices in Maryland. Contact us right away at (410) 751-7111 or info@mrwsystems.com to take advantage of our outstanding services and products.